Refund policy

Our promise

We want you to be happy with your purchase. If something isn't right, contact us first — most problems with linking or setting up a license can be fixed quickly by our team.

Licenses that can't be activated

If a license you bought from us cannot be linked to your Microsoft account or activated, and our team is unable to resolve the problem, we will replace the license or give you a full refund.

Change of mind

If you change your mind, contact us as soon as possible after your purchase. Requests for licenses that have not yet been linked to your Microsoft account are reviewed and, if approved, refunded. Once a license has been linked and activated, it generally cannot be returned, except as described above.

Subscriptions

For Microsoft 365 subscriptions, refunds are also subject to Microsoft's subscription terms. If you want to stop future renewals, contact us before your renewal date.

How to request a refund

Email hello@softwarelicensedirect.com or call (888) 559-9749 with your name, order details and the reason for your request. Approved refunds are issued to your original payment method within 7 to 10 business days.

Contact us

Software License Direct
1846 E Innovation Park Dr, Oro Valley, AZ 85755
Email: hello@softwarelicensedirect.com
Phone: (888) 559-9749